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Terms and Conditions


1. Introductory provisions
i. According to these General Terms and Conditions we define the relationship between our company, Complete Dental Solutions – Ltd with unique identifier code 204235072, with registered office and address of management: Sofia, 2 Bulgarska Legia Str., Tel .: +359 899 947 293, e-mail: as a seller and operator of the website, and you, our visitor, who, by using this website, agrees to them.

ii. We apply a unified approach to our visitors and provide them with the same benefits whether they are consumers or not. Therefore, the rules set out in these General Terms and Conditions are applicable to all users of this website.

iii. These General Terms and Conditions cover mainly the purchase of goods from our catalog. They refer to the purchase of goods online, on our customer’s telephone line or by e-mail.

2. Concluding a purchase contract

i. You can enter into a purchase agreement with us remotely through our website, on our customer phone line or by email.

ii. In the case of a purchase contract concluded remotely, the order made by submitting an application online or by phone with us is a draft purchase contract. The order is valid for a period of 21 days and we will confirm its receipt. Then the purchase contract is concluded upon acceptance of the project in the form of delivery of the ordered goods. We will inform you additionally about the shipment of the goods.

3. Withdrawal from a contract without a reason

i. According to the law, you have the right to cancel a contract concluded on the Internet or by phone, without giving a reason, within 14 days of delivery of the goods.

ii. If you wish to exercise this right, you must notify us of your decision to withdraw from the contract within the above time limit. The best way to do this is to contact us at or by calling +359 899 947 293.

iii. In case you withdraw from the contract, we will refund the purchase price of the goods. In case of withdrawal from the contract within 14 days of delivery of the goods you have the right to reimbursement of delivery costs in an amount corresponding to the cheapest method of delivery. In case of later withdrawal from the contract we will refund only the purchase price of the goods. The above funds shall be reimbursed immediately, no later than 14 days from the date of withdrawal. However, in accordance with the law, we can wait with the payment until you return the goods. To refund, we will use the same means of payment that you used to pay the purchase price, unless we have agreed otherwise.

iv. Without delay, no later than 14 days from the date of withdrawal from the contract, you must ship the goods to the address Sofia, 2 Bulgarska Legia Str. In this case, you bear the costs associated with the return of the goods.

v. Please note that you are responsible for any reduction in the value of the goods resulting from their use in a manner other than necessary to familiarize yourself with their nature, properties and functionality. Please also note that you do not have the right to withdraw from the contract if the goods are manufactured according to your requirements or are personalized and for goods that you have removed from their packaging, which can not be put back in the packaging for hygienic reasons.

4. Complaints

i. If upon delivery it is established that there is a defect in the goods, we can agree on compensation in the form of a voucher. You will also have the right to request the removal of the defect in the form of a new delivery or repair. In case the elimination of the defect is impossible or unjustified for us, you will have the right to request a discount on the purchase price, and if the defect is significant, you have the right to withdraw from the purchase contract. You also have these rights in the event that such a defect occurs later.

ii. In particular, goods are considered to be defective when they do not have the usual or presented properties, do not fulfill their purpose, do not meet the legal requirements or are not delivered in the agreed quantity. Please note that hypersensitivity or allergic reaction to the delivered goods cannot in itself be considered a defect of the goods. Similarly, defects in gifts and other free extras that we provide in addition to your order are not considered a defect. The photos of the products on our site are illustrative and do not represent a binding description of the properties of the products.

iii. We will be happy to answer all questions related to complaints at or our phone number: +359 899 947 293. Please send us the goods, subject of the complaint, to Sofia, 2 Bulgarska Legia Str., Bulgaria. In this case, you bear the costs associated with the return of the goods.

iv. We will inform you of the progress of your complaint, in particular its receipt, approval or rejection, by e-mail or text message. We can also contact you by phone.

v. We will decide on the complaint in a timely manner. The handling of the complaint, including the removal of the defect, will usually not exceed 30 days. Otherwise, you have the right to cancel the purchase contract. You need to provide us with the necessary assistance to meet the above deadline.
In case of a justified complaint, we will bear the costs associated with the return of the goods.

5. Method of payment and delivery

i. For up to date methods of payment and delivery, please contact or our phone number: +359 899 947 293

ii. We reserve the right to provide the delivery of goods free of charge in selected cases.

6. General information

i. In accordance with the Sales Registration Act, the seller is obliged to issue a receipt to the customer. The seller is also obliged to register the sale online with the tax authorities, and in case of technical failure it must not be later than 48 hours.

ii. The body for out-of-court proceedings in case of a dispute or the one dealing with customer complaints is the Consumer Protection Commission in the Republic of Bulgaria – The dispute can be resolved online.

iii. The contract is concluded in Bulgaria and is governed by the laws of the Republic of Bulgaria.